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PRIVACY POLICY

Masiwellness / PRIVACY POLICY

Privacy Policy

This Privacy Notice for Samarr Anand Global Corporation Pvt. Ltd (“we,” “us,” or “our”), describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:

  • Visit our website at https://masiwellness.com/ or any website of ours that links to this Privacy Notice
  • Engage with us in other related ways, including any marketing or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. Contact us at info@masiwellness.com.

1. What Information Do We Collect?

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information we collect may include: names, phone numbers, email addresses, mailing addresses, job titles, usernames, passwords, contact preferences, contact or authentication data, billing addresses, and debit/credit card numbers.

Sensitive Information. We do not process sensitive information.

Payment Data. We may collect data necessary to process your payment if you make purchases. All payment data is handled and stored by Axis Bank Private Limited. See their privacy notice at axis.bank.in.

Social Media Login Data. We may provide you with the option to register using your existing social media account details. See section 6 for more details.

Information automatically collected includes log and usage data, device data, and location data such as your IP address, browser and device characteristics, operating system, language preferences, and other technical information.

Google API: Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

2. How Do We Process Your Information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

We process your personal information for the following reasons:

  • To facilitate account creation and authentication and manage user accounts
  • To deliver and facilitate delivery of services to the user
  • To respond to user inquiries/offer support to users
  • To send administrative information to you
  • To fulfill and manage your orders, payments, returns, and exchanges
  • To enable user-to-user communications
  • To request feedback
  • To send you marketing and promotional communications (you can opt out at any time)
  • To deliver targeted advertising tailored to your interests
  • To protect our Services from fraud
  • To identify usage trends and improve our Services
  • To determine the effectiveness of marketing campaigns
  • To save or protect an individual’s vital interest

3. What Legal Bases Do We Rely On to Process Your Information?

In Short: We only process your personal information when we have a valid legal reason to do so.

If you are located in the EU or UK, we rely on the following legal bases: Consent, Performance of a Contract, Legitimate Interests, Legal Obligations, and Vital Interests.

If you are located in Canada, we may process your information if you have given us specific (express) or inferred (implied) consent, or in exceptional cases permitted by law such as fraud detection, business transactions, insurance claims, and other legally defined circumstances.

4. When and With Whom Do We Share Your Personal Information?

In Short: We may share information in specific situations with specific categories of third parties.

We may share your data with third-party vendors, service providers, contractors, or agents who perform services on our behalf. Categories include: Ad Networks, Affiliate Marketing Programs, AI Platforms, Cloud Computing Services, Data Analytics Services, Payment Processors, Social Networks, Website Hosting, Order Fulfillment, Finance & Accounting Tools, Government Entities, and others.

We may also share your information during business transfers (mergers, acquisitions), when using Google Maps Platform APIs, and with our affiliates who are required to honor this Privacy Notice.

5. Do We Use Cookies and Other Tracking Technologies?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services — for security, crash prevention, saving preferences, and basic site functions.

We also permit third parties and service providers to use online tracking technologies for analytics and advertising. You may opt out under section 11 (US Residents).

Google Analytics: We may share your information with Google Analytics to track and analyze use of the Services. To opt out, visit tools.google.com/dlpage/gaoptout.

6. How Do We Handle Your Social Logins?

In Short: If you choose to register or log in using a social media account, we may have access to certain information about you.

Our Services offer you the ability to register and log in using your third-party social media account details (like Facebook or X). Where you choose to do this, we will receive certain profile information from your social media provider — typically your name, email address, friends list, and profile picture.

We will use such information only as described in this Privacy Notice. We are not responsible for other uses of your personal information by your social media provider — we recommend reviewing their privacy notices.

7. How Long Do We Keep Your Information?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, or as required by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information longer than the period in which users have an account with us.

When there is no longer an ongoing legitimate business need to process your personal information, we will delete or anonymize it, or securely store and isolate it from any further processing until deletion is possible.

8. How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures to protect the security of any personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

9. What Are Your Privacy Rights?

In Short: Depending on your location, you may have certain rights that allow you greater access to and control over your personal information.

In regions like the EEA, UK, Switzerland, and Canada, you have rights including: (i) request access and obtain a copy of your personal information, (ii) request rectification or erasure, (iii) restrict processing, (iv) data portability, and (v) not to be subject to automated decision-making.

Withdrawing your consent: You may withdraw consent at any time by contacting us at info@masiwellness.com.

Opting out of marketing: You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or replying “STOP” to SMS messages.

Account Information: You may review or change your account information or terminate your account by logging in to account settings or contacting us.

If you have questions or comments about your privacy rights, email us at info@masiwellness.com.

10. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

California law requires us to let you know how we respond to DNT signals. Because there is currently not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

11. Do United States Residents Have Specific Privacy Rights?

In Short: If you are a resident of certain US states, you may have specific rights regarding your personal information.

If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have rights including access, correction, deletion, portability, and the right to opt out of targeted advertising.

Categories of Personal Information We Collect (past 12 months):

Category Examples Collected
A. Identifiers Contact details, name, IP address, email address, account name NO
B. Personal information (CA Customer Records) Name, contact information, education, employment, financial information NO
C. Protected classification characteristics Gender, age, date of birth, race and ethnicity, national origin, marital status NO
D. Commercial information Transaction information, purchase history, financial details, payment information NO
E. Biometric information Fingerprints and voiceprints NO
F. Internet or network activity Browsing history, search history, online behavior, interest data NO
G. Geolocation data Device location NO
H. Audio, electronic, sensory information Images and audio, video or call recordings NO
I. Professional or employment-related information Business contact details, job title, work history, professional qualifications NO
J. Education Information Student records and directory information NO
K. Inferences drawn from personal information Profile or summary about preferences and characteristics NO
L. Sensitive personal Information NO

Your Rights include:

  • Right to know whether or not we are processing your personal data
  • Right to access your personal data
  • Right to correct inaccuracies in your personal data
  • Right to request the deletion of your personal data
  • Right to obtain a copy of the personal data you previously shared with us
  • Right to non-discrimination for exercising your rights
  • Right to opt out of targeted advertising, the sale of personal data, or profiling

To exercise these rights, contact us at info@masiwellness.com or submit a data subject access request.

12. Do We Make Updates to This Notice?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated “Revised” date at the top of this Privacy Notice. If we make material changes, we may notify you by prominently posting a notice or by directly sending you a notification. We encourage you to review this Privacy Notice frequently.

13. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may email us at info@masiwellness.com or contact us by post at:

Samarr Anand Global Corporation Pvt. Ltd
339, Block B, Sector 56, DLF QE
DLF, QE
Gurugram, 122002
India

14. How Can You Review, Update, or Delete the Data We Collect from You?

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information.

To request to review, update, or delete your personal information, please fill out and submit a data subject access request.